UX Research Manager
3 weeks ago
About the Role
Holland & Barrett is seeking a UX Research Manager to lead our team of researchers and drive the development of digital solutions that meet our users' needs.
As a UX Research Manager, you will be responsible for leading, coaching, and empowering a team of UX researchers to balance autonomy with collaboration. You will also lead on team culture, processes, and documentation, improving the craft and promoting best practices.
You will drive process and workflow improvements that enable the team to work more efficiently and collaborate more effectively with wider teams. Additionally, you will advance the sharing and synthesis of customer insights across UX and other customer data sources.
Key Responsibilities
- Lead a team of UX researchers to deliver high-quality research and insights
- Develop and implement processes and workflows to improve team efficiency and collaboration
- Advance the sharing and synthesis of customer insights across UX and other customer data sources
- Build strong relationships with stakeholders across the wider organization
- Develop improved ways of measuring customer experience outcomes and design reporting mechanisms to make UX Research success metrics visible for stakeholders
Requirements
- Expert experience in UX research
- Proven track record of mentoring and managing a team
- Stakeholder management
- Delivering cross-functional projects
- Solving complex problems
- Commercial mindset and the ability to spot an opportunity
- Understanding of market dynamics and trends
- Good understanding of financial performance
What We Offer
- 20% bonus when we win
- Opportunity to enhance and expand your skills and shape your career
- Best tech equipment to help you produce your best work
- 25% discount on all product ranges to help you live well
- Colleague Recognition Scheme to recognize and celebrate your hard work
We're passionate about helping every colleague thrive across all dimensions of wellbeing, and we're committed to having a diverse and inclusive workplace. In line with our EPIC values (Expertise, Pioneering, Inclusive, Caring), we embrace and actively celebrate all our colleagues' unique and varying experiences, backgrounds, identities, and cultures.
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