Senior UX Research Operations Specialist

4 weeks ago

London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

We are seeking a highly skilled Senior UX Research Operations Specialist to join our team. This role will be responsible for helping to take our UX Research program to the next level by working closely with our UX Research, Product Management, Design, Data Analytics, and Customer-facing teams.

The ideal candidate will have a systems-thinking approach and be a creative problem-solver. They will be able to roll up their sleeves and get very technical, whether it's automating our workflow, collaborating with our data analysts, or testing new tools.

Key responsibilities will include:

  • Source, screen, and schedule participants for remote and in-person UX Research ceremonies and studies
  • Manage and maintain 3rd-party vendors and research tools
  • Assess and introduce new tools that will help our research activities
  • Serve as the go-to person for questions regarding research execution and identify opportunities for better training and/or education
  • Manage payment system and budgets for research incentive program
  • Build transparency across the org, by maintaining a repository of research outcomes & learnings
  • Enable visibility of research insights and impact to Product & Design leadership
  • Coordinate logistics of UX Research ceremonies & events
  • Provide strategic insights into the critical factors that impact the UX research practice and continuously optimize our approach, artifacts, and systems, based on changing needs and team growth
  • Work with Legal & Security to ensure our research practices are in line with regulations

Requirements include:

  • Strong project management skills, detail-oriented, and organized
  • Excellent written and verbal communication skills in English
  • Familiarity with product development processes and how qualitative research methods fit in, a plus

This is an exciting opportunity to bring our Product, Design, and Marketing teams closer to our customers, so we can continue to build delightful, best-in-class products that are used daily by millions of people worldwide.

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