Senior User Experience Research Operations Specialist

4 weeks ago

London, Greater London, United Kingdom monday Full time
About The Role

We are seeking an experienced User Experience Research Operations Specialist to join our team at monday.com. This role is responsible for building and maintaining the infrastructure that enables our UX Research program to operate effectively.

Key Responsibilities:

  • Develop and implement repeatable and efficient processes for UX Researchers and non-researchers to manage their UX research projects, from start to finish.
  • Source, screen, and schedule participants for remote and in-person UX research ceremonies and studies.
  • Manage and maintain third-party vendors and research tools.
  • Assess and introduce new tools that will help our research activities.
  • Serve as the go-to person for questions regarding research execution and identify opportunities for better training and/or education.
  • Manage payment systems and budgets for research incentive programs.
  • Maintain transparency across the organization by keeping a repository of research outcomes and learnings.
  • Enable visibility of research insights and impact to Product and Design leadership.
  • Coordinate logistics of UX research ceremonies and events.
  • Monitor KPIs and share measurable results of process improvements that illustrate operational excellence.
Your Experience & Skills

To be successful in this role, you will need:

  • 4+ years of professional experience developing operational processes.
  • Demonstrated experience improving operational efficiency and effectiveness.
  • A systems-thinking approach and creative problem-solving skills.
  • Strong project management skills, detail-oriented, and organized.
  • Excellent written and verbal communication skills in English.
  • Past experience working within a fast-paced SaaS company.
  • Familiarity with product development processes and how qualitative research methods fit into this, a plus.

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