User Experience Research Specialist

1 day ago


London, Greater London, United Kingdom US Tech Solutions Full time

Job Description

We are seeking an experienced User Experience Research Specialist to join our team. The successful candidate will be responsible for performing usability research, diary studies, and focus group studies on Support and Integrity topics, and collaborating with cross-functional teams to define research goals, methodologies, and reporting requirements.

Key Responsibilities

  • Perform usability research, diary studies, and focus group studies on Support and Integrity topics
  • Collaborate with data science, engineering, and UX Research team to define research goals, methodologies, and reporting requirements
  • Manage projects and work closely with recruiters, translators, and other vendors involved to ensure the quality of the research
  • Execute and moderate interviews and/or focus groups in the participant's local language
  • Design end-to-end research that informs actionable product decisions

Requirements

  • 5+ years of UX research experience
  • Ability to manage time effectively and work on 1-2 projects simultaneously
  • Clear and active communication with the client Research team and cross-functional partners
  • User empathy and commitment to promoting the voice of users from all walks of life and digital experience

Estimated Salary

The estimated salary for this role is $130,000 per year.

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