User Researcher

3 weeks ago

London, Greater London, United Kingdom NTT DATA Full time

About the Role

The User Researcher will join our high-performing multi-disciplinary squad using agile methodologies to deliver user-centric services. The successful candidate will be responsible for ensuring our discovery and design projects are rooted in a deep understanding of users and their needs.

Key Responsibilities

  • Identify research needs and select the most appropriate research methods for a project.
  • Plan, write, and present research plans that outline study goals and methodology.
  • Carry out user research activities, for example: preparing discussion guides, creating information-gathering artifacts, and running and moderating user research sessions.
  • Engage in meaningful interactions and relationships with users via in-depth interviews, workshop facilitation, and ethnographic research techniques.
  • Analyze findings from all types of research, including data, to generate meaningful insights and actionable recommendations.
  • Synthesize research findings using appropriate tools and work closely with cross-functional teams to translate them into user stories.
  • Visualize through diagramming, journey mapping, storyboarding, or information design to help others see the end-to-end and surface-to-core service and customer experience.
  • Present actionable insights and learnings to stakeholders in the most appropriate way, including presentations, communicating with clarity and confidence to create actionable strategic insights and service improvements.

Requirements

  • Work experience as a User Researcher (UX), from public services directly or via consultancy firms and agencies or organisations where research has been critical in facilitating data-driven business decisions.
  • Proven ability to design and execute an effective research plan that delivered on the objectives.
  • Excellent presentation skills, meaning you can deliver actionable insights and make clear recommendations while considering the interests and existing knowledge of your audience.
  • Ability to work well alongside a multi-disciplinary team and with stakeholders from different departments, disciplines, and backgrounds.
  • Experience in government sector and having an active SC clearance is highly preferable.

About Us

We're a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our Culture

We're a business that prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We're also proud to share that we have a range of Inclusion Networks such as: the Women's Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

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