User Experience Research Expert

1 week ago

London, Greater London, United Kingdom Trinny London Full time
About Trinny London

We are a dynamic beauty brand challenging people worldwide to rethink their routines. Founded in 2017 by Trinny Woodall, we have achieved tremendous growth and become one of Europe's fastest-growing beauty brands.

Job Description: UX Researcher

We are seeking an experienced User Experience Research Expert to join our UX/UI team. As a key member of our team, you will play a crucial role in showcasing and promoting our products online, enhancing customer retention, and ensuring we provide a top-tier, high-performing customer experience.

The successful candidate will conduct qualitative and quantitative research through user interviews, surveys, and usability testing to gather insights on user behaviour and pain points. You will manage research analysis to make recommendations for experimentation and translate research findings into actionable insights that inform design decisions and strategies.

You will also design and manage user testing processes, including A/B tests and prototype evaluations, using analytics to validate designs and measure improvements. Additionally, you will work with multidisciplinary teams, senior stakeholders, designers, product managers, and engineers, sharing research findings that guide their decision-making and improve user experience.

Requirements
  • Experience in user research (quantitative and qualitative), preferably in digital user experience and technology-focused projects.
  • Proven ability to conduct end-to-end research using a variety of methodologies.
  • You understand and can support teams to apply a range of methods to analyse research data and synthesise findings. You can advise on the choice and application of techniques and can critique colleagues' findings to ensure best practice.
  • Familiarity with user research methodologies, such as usability testing, interviews, and surveys - as well as knowing when to use them.
  • Personal interest in understanding diverse user needs and preferences.
  • Experience in Agile environments and rapid research timeframes is advantageous.
  • Ability to work with data tools like Google Analytics or Hotjar (or similar) to analyse user behaviour.
  • Enthusiasm for UX research and a desire to grow within the field.
  • Previous experience in the luxury beauty and/or fashion industry is a plus.
What We Offer
  • A competitive salary of £60,000 per annum, reflecting your expertise and experience.
  • An estimated annual bonus of up to 10%, based on individual performance and company goals.
  • A comprehensive benefits package, including hybrid and flexible working, 25 days holiday, Welcome to Trinny London Starter Stack, and swag.
  • Vitality health scheme, EAP, and Medicash (including dental, optical & audiological care).
  • An annual personal training and development budget.
  • Enhanced family-friendly packages.
  • Pension scheme.
  • Cycle to work scheme.
  • T-Parties, many office socials, summer, and festive celebrations.
  • Rewards and Recognition Scheme (awarding length of service with gifts, vouchers, and additional annual leave).
Our Values

We live by three core values: fearless passion, smart intent, and unity. We believe in creating a supportive and inclusive environment where everyone can thrive. If you share our values and are passionate about user experience research, we encourage you to apply.

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