User Experience Researcher

2 weeks ago


London, Greater London, United Kingdom Anson McCade Full time

About the Role:

We are looking for an experienced User Researcher to lead critical research initiatives within the public services sector. The ideal candidate will have a strong background in user-centered research, with a proven track record of informing data-driven decisions and improving service design.

Key Responsibilities:

  • Conduct user research through interviews, workshops, and ethnographic techniques to gather insights and inform project goals.
  • Synthesize data into actionable insights, utilizing visualization tools like journey mapping.
  • Present findings confidently to stakeholders, fostering data-driven improvements in user experience.

Requirements:

  • Proven background as a User Researcher, ideally within public services or consultancy.
  • Strong presentation skills with the ability to communicate insights effectively.
  • Ability to work cross-functionally with stakeholders across various departments.
  • SC clearance (active or eligible) is highly desirable.


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