User Experience Researcher
2 months ago
About the Role:
We are looking for an experienced User Researcher to lead critical research initiatives within the public services sector. The ideal candidate will have a strong background in user-centered research, with a proven track record of informing data-driven decisions and improving service design.
Key Responsibilities:
- Conduct user research through interviews, workshops, and ethnographic techniques to gather insights and inform project goals.
- Synthesize data into actionable insights, utilizing visualization tools like journey mapping.
- Present findings confidently to stakeholders, fostering data-driven improvements in user experience.
Requirements:
- Proven background as a User Researcher, ideally within public services or consultancy.
- Strong presentation skills with the ability to communicate insights effectively.
- Ability to work cross-functionally with stakeholders across various departments.
- SC clearance (active or eligible) is highly desirable.
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