User Experience Researcher

3 weeks ago


London, Greater London, United Kingdom YouView TV Ltd Full time

About the Role

We're looking for a seasoned User Researcher to join our team as Senior User Research Manager.

In this role, you'll be responsible for leading user research initiatives, designing and executing studies, analyzing results, and providing actionable insights to enhance our products and services.

As a key member of our team, you'll have the opportunity to shape the future of TV in the UK and contribute to the growth and success of YouView TV Ltd.

Key Responsibilities

  • Design and execute user research studies, including diary studies, interviews, surveys, remote research, and rapid iterative testing.
  • Maintain market research on TV and manage agency-provided CSAT tracker.
  • Develop and own our in-house user research community for Product & Development teams.
  • Work closely with Data Insights to enrich insights by combining analytics with qualitative and quantitative research studies.
  • Present research findings to Exec Management Team, shareholders, and other stakeholders.
Required Skills and Qualifications
  • Proven experience in user research methods, including one-to-one interviews, diary studies, surveys, remote research, and rapid iterative testing.
  • Expertise in identifying the right research approach to provide valuable insights.
  • Experience developing and working with user segmentation to understand behaviors.
  • Familiarity with analytics and data tools.
  • Excellent communication abilities, both written and oral.
Benefits
  • Competitive salary: £80,000 per annum.
  • Annual bonus.
  • Flexible working arrangement.
  • Hybrid working model – 4 days per month in the office.
  • Relaxed office environment in the City of London, near Aldgate East station.
  • Pension Plan.
  • Private Healthcare.
  • Holiday purchase programme.
  • Staff Discount Scheme.
  • Home Office Allowance up to £400.
  • Access to Learnably with individual training budget.
  • Cycle 2 Work Scheme – Claim £2500 towards purchasing a bike/equipment.
  • Employee Assistance Programme & Mental Health First Aiders.


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