Senior UX Research Operations Specialist

1 month ago


London, Greater London, United Kingdom monday Full time

We are monday, a fast-paced SaaS company looking for a Senior UX Research Operations Specialist to take our UX Research program to the next level. We offer a competitive salary of $120,000 - $150,000 per year.

Job Description

This is an exciting opportunity to bring our Product, Design & Marketing teams closer to our customers, so we can continue to build delightful, best-in-class products that are used daily by millions of people worldwide. The ideal candidate will work closely with our UX Research, Product Management, Design, Data Analytics and Customer-facing teams to create an environment and develop infrastructure that enables us to have direct access to our users at scale.

Responsibilities
  • Build intuitive, repeatable and efficient processes for UX Researchers and non-researchers to manage their UX research projects, start-to-finish
  • Source, screen and schedule participants for remote and in-person UX Research ceremonies and studies
  • Manage and maintain 3rd-party vendors and research tools
  • Assess and introduce new tools that will help our research activities
  • Support & scale adoption of tools and methods; via resources, onboarding, ongoing training, support and staying up to date with new capabilities in the market
  • Serve as the go-to person for questions regarding research execution and identify opportunities for better training and/or education
  • Manage payment system and budgets for research incentive program
  • Build transparency across the org, by maintaining a repository of research outcomes & learnings
  • Enable visibility of research insights and impact to Product & Design leadership
  • Coordinate logistics of UX Research ceremonies & events
  • Monitor KPIs and continuously share measurable results of process improvements that illustrate operational excellence
  • Provide strategic insights into the critical factors that impact the UX research practice and continuously optimize our approach, artifacts and systems, based on changing needs and team growth
  • Work with Legal & Security to ensure our research practices are in line with regulations


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