Senior UX Research Operations Specialist
1 month ago
We are monday, a fast-paced SaaS company looking for a Senior UX Research Operations Specialist to take our UX Research program to the next level. We offer a competitive salary of $120,000 - $150,000 per year.
Job DescriptionThis is an exciting opportunity to bring our Product, Design & Marketing teams closer to our customers, so we can continue to build delightful, best-in-class products that are used daily by millions of people worldwide. The ideal candidate will work closely with our UX Research, Product Management, Design, Data Analytics and Customer-facing teams to create an environment and develop infrastructure that enables us to have direct access to our users at scale.
Responsibilities- Build intuitive, repeatable and efficient processes for UX Researchers and non-researchers to manage their UX research projects, start-to-finish
- Source, screen and schedule participants for remote and in-person UX Research ceremonies and studies
- Manage and maintain 3rd-party vendors and research tools
- Assess and introduce new tools that will help our research activities
- Support & scale adoption of tools and methods; via resources, onboarding, ongoing training, support and staying up to date with new capabilities in the market
- Serve as the go-to person for questions regarding research execution and identify opportunities for better training and/or education
- Manage payment system and budgets for research incentive program
- Build transparency across the org, by maintaining a repository of research outcomes & learnings
- Enable visibility of research insights and impact to Product & Design leadership
- Coordinate logistics of UX Research ceremonies & events
- Monitor KPIs and continuously share measurable results of process improvements that illustrate operational excellence
- Provide strategic insights into the critical factors that impact the UX research practice and continuously optimize our approach, artifacts and systems, based on changing needs and team growth
- Work with Legal & Security to ensure our research practices are in line with regulations
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