Senior UX Research Specialist
1 day ago
We are looking for a Senior UX Research Specialist to join our innovative platform in the travel marketplace. If you're an insights-driven professional specialising in quantitative research, customer segmentation, and app-based B2C growth, this opportunity might suit you.
Job Title: Senior UX Research SpecialistLocation: Remote-first, with occasional visits to London/Brighton
Salary: Up to £80,000 per annum
In this individual contributor role, you will have the chance to shape the approach to user research from the ground up. You will lead major quantitative initiatives, developing in-depth segmentation models and supporting cross-functional projects that drive growth and retention.
Key Responsibilities:- Develop a comprehensive user research strategy, aligning priorities with company goals and product objectives.
- Collaborate with product, data, and marketing teams to embed data-driven insights into acquisition, retention, and app engagement strategies.
- Establish and maintain a research repository, toolkits, and documentation to ensure high-quality, consistent research practices across the company.
- Present insights and recommendations to high-level stakeholders, advocating for data-backed decisions in product and marketing strategies.
- Drive a quant-heavy approach, using survey data, behavioural analytics, and A/B testing, with some qualitative support to enhance customer understanding.
- 7+ years in user research with a focus on quantitative methods, B2C growth, and app-based research.
- Proven success with customer segmentation, lifecycle mapping, and other high-impact, data-driven research initiatives.
- Ability to set up and maintain a research repository, toolkits, and research standards.
- Strong experience working with cross-functional teams to support product, marketing, and CRM strategies.
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