UX Research Process Specialist
1 day ago
The ideal candidate for this Senior UX Research Operations role will be a seasoned professional with a strong background in UX research operations, process design, and implementation.
This is an exciting opportunity to join monday.com, a fast-paced SaaS company, and work closely with our UX Research, Product Management, Design, Data Analytics, and Customer-facing teams to create an environment that enables us to have direct access to our users at scale.
About the Role
- Develop and implement efficient processes for UX Researchers and non-researchers to manage their UX research projects, ensuring timely delivery and high-quality results.
- Schedule participants for remote and in-person UX Research ceremonies and studies, maintaining a high level of organization and attention to detail.
- Manage and maintain 3rd-party vendors and research tools, identifying opportunities for cost savings and process improvements.
- Assess and introduce new tools that will help our research activities, ensuring alignment with business goals.
- Serve as the go-to person for questions regarding research execution, providing strategic insights into the critical factors that impact the UX research practice.
- Coordinate logistics of UX Research ceremonies & events, ensuring seamless execution and exceptional customer experience.
- Monitor KPIs and continuously share measurable results of process improvements, illustrating operational excellence.
Requirements
- 4+ years of professional experience developing operational processes, with a proven track record of improving efficiency and effectiveness.
- Demonstrated experience working within a fast-paced SaaS company, with a systems-thinking approach and creative problem-solving skills.
- Strong project management skills, detail-oriented, and organized, with excellent written & verbal communication skills in English.
- Past experience working with product development processes and qualitative research methods, a plus.
Estimated Salary: $140,000 - $170,000 per year
We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development in a dynamic and innovative company.
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