UX Research Process Specialist

1 day ago


London, Greater London, United Kingdom monday Full time

The ideal candidate for this Senior UX Research Operations role will be a seasoned professional with a strong background in UX research operations, process design, and implementation.

This is an exciting opportunity to join monday.com, a fast-paced SaaS company, and work closely with our UX Research, Product Management, Design, Data Analytics, and Customer-facing teams to create an environment that enables us to have direct access to our users at scale.

About the Role

  • Develop and implement efficient processes for UX Researchers and non-researchers to manage their UX research projects, ensuring timely delivery and high-quality results.
  • Schedule participants for remote and in-person UX Research ceremonies and studies, maintaining a high level of organization and attention to detail.
  • Manage and maintain 3rd-party vendors and research tools, identifying opportunities for cost savings and process improvements.
  • Assess and introduce new tools that will help our research activities, ensuring alignment with business goals.
  • Serve as the go-to person for questions regarding research execution, providing strategic insights into the critical factors that impact the UX research practice.
  • Coordinate logistics of UX Research ceremonies & events, ensuring seamless execution and exceptional customer experience.
  • Monitor KPIs and continuously share measurable results of process improvements, illustrating operational excellence.

Requirements

  • 4+ years of professional experience developing operational processes, with a proven track record of improving efficiency and effectiveness.
  • Demonstrated experience working within a fast-paced SaaS company, with a systems-thinking approach and creative problem-solving skills.
  • Strong project management skills, detail-oriented, and organized, with excellent written & verbal communication skills in English.
  • Past experience working with product development processes and qualitative research methods, a plus.

Estimated Salary: $140,000 - $170,000 per year

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development in a dynamic and innovative company.



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