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Reservation Operations Manager

1 month ago

London, Greater London, United Kingdom Caprice Holdings Full time

We are seeking a highly organized and customer-focused Reservation Operations Manager to manage the brand's reservation system, ensuring that all bookings are handled efficiently and with care. The ideal candidate will have excellent communication skills, attention to detail, and the ability to provide exceptional customer service.

Key Responsibilities:

  • Manage all incoming reservation requests via various channels, ensuring bookings are accurately recorded and confirmed.
  • Optimize table availability and guest flow by effectively managing the reservation system and seating arrangements.
  • Communicate with guests to confirm reservations, answer questions, and accommodate any special requests or dietary needs.
  • Collaborate with the restaurant management team to ensure seamless execution of large parties, private events, and special occasions.
  • Maintain accurate records of guest preferences and special requests to enhance the overall guest experience.
  • Stay informed about the restaurant's menu, specials, promotions, and events to provide up-to-date information to guests.

Requirements:

  • Previous experience as a Reservationist or in a similar role within a hospitality or restaurant setting.
  • Excellent communication and customer service skills, with a warm and professional demeanor.
  • Strong organizational skills and attention to detail, with the ability to manage multiple reservations and guest requests.
  • Proficiency with reservation management systems (experience with platforms like OpenTable or SevenRooms is preferred).
  • A passion for providing exceptional guest experiences and contributing to a positive team environment.

Benefits:

  • Generous discount off your bill, when dining in one of our restaurants across the Group.
  • Unrivalled opportunities for progression across the Group.
  • 28 days holiday, increasing with length of service up to 5 extra days.
  • Exclusive access to our discounts including money off gym memberships, travel, online shopping, gadget, and much more.