Customer Support Director

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Greenbean Full time

At One Utility Bill, we're seeking a highly skilled Customer Support Director to lead our customer service team in Newcastle. As a key member of our leadership team, you'll be responsible for developing and implementing strategies to drive exceptional customer satisfaction and quality assurance.

The successful candidate will have previous experience in customer service management or a similar role, with a proven track record of people management and coaching. You'll also possess strong communication skills, both written and verbal, as well as the ability to multitask and work effectively in a fast-paced environment.

This is an excellent opportunity to join a growing business and contribute to its success. We offer a competitive salary of £36,210 per annum, plus a range of benefits including 25 days' holiday, access to employee discounts, and enhanced pension contributions after three years' service.

In return for your hard work and dedication, you can expect:

  • A comprehensive induction program to help you settle into the role
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • A supportive and collaborative team environment
  • The chance to make a real impact on our customers' lives and contribute to the company's growth and success


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