Customer Support Representative

3 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a highly skilled Customer Support Representative to join our team at beBee Professionals in Newcastle upon Tyne, United Kingdom.

About the Role:

This is an exciting opportunity for an individual with excellent communication and problem-solving skills to provide top-notch customer service and resolve queries efficiently.

The ideal candidate will have previous experience in a customer-facing role, proficiency in Microsoft Office, and CRM systems. Additionally, they should be able to work independently and as part of a team, managing multiple tasks and prioritizing responsibilities effectively.

The estimated salary for this position is £25,000 - £30,000 per annum, depending on experience. Benefits include a competitive pension scheme, healthcare benefits, and opportunities for training and development.

Key Responsibilities:
  • Handle incoming calls, emails, and chat queries from customers in a timely and professional manner.
  • Provide accurate information regarding products and services, resolving customer issues efficiently and escalating when necessary.
  • Process customer orders and manage account information accurately.
  • Work closely with other departments to ensure seamless customer satisfaction.
Requirements:
  • Previous experience in a customer service role, preferably with a background in sales or client relations.
  • Excellent communication and problem-solving skills, with the ability to handle high-volume queries.
  • Proficiency in Microsoft Office and CRM systems, with experience in data entry and management.
  • Ability to work both independently and as part of a team, with flexible working hours including weekends.


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