Customer Service Director

15 hours ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Forfusion Ltd Full time
About the Role

We are seeking a highly motivated and experienced Customer Service Director to lead our customer service team and deliver exceptional customer experiences to our clients.

In this role, you will be responsible for overseeing the entire customer service operation, including incident management, request fulfillment, and problem resolution.

You will also be responsible for interpreting and analysing management information to provide trends, make connections and spot opportunities to improve profitability, and delivering Service Reviews to customers and stakeholders.

The ideal candidate will have a minimum of 7 years relevant experience in a support desk engineering or similar technical role, with one to three years of managerial experience and has professional experience and/or certifications such as ITIL Foundation or Practitioner.



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