Customer Service Director
15 hours ago
We are seeking a highly motivated and experienced Customer Service Director to lead our customer service team and deliver exceptional customer experiences to our clients.
In this role, you will be responsible for overseeing the entire customer service operation, including incident management, request fulfillment, and problem resolution.
You will also be responsible for interpreting and analysing management information to provide trends, make connections and spot opportunities to improve profitability, and delivering Service Reviews to customers and stakeholders.
The ideal candidate will have a minimum of 7 years relevant experience in a support desk engineering or similar technical role, with one to three years of managerial experience and has professional experience and/or certifications such as ITIL Foundation or Practitioner.
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Customer Service Director
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Rentokil Pest Control South Africa Full timeImagine being part of a team that protects people, enhances lives, and preserves the planet every day! As a Customer Service Director at Rentokil Initial, you'll be leading our customer-facing team, ensuring outstanding service delivery and exceeding customer expectations.This role requires a seasoned professional with 3+ years of experience in customer...
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Customer Experience Director
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom SSP Full timeWe are looking for a Customer Experience Director who will lead our team to deliver exceptional customer experiences in our airport locations. As a key member of our management team, you will be responsible for driving customer satisfaction, improving operational efficiency, and maintaining high standards of customer service.The successful candidate will...
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Customer Experience Director
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Everyman Full timeDirector of Customer Experience:Are you a customer-focused individual with a passion for delivering exceptional experiences? Do you have what it takes to lead a team of talented individuals and drive business growth? We're looking for a skilled Customer Experience Director to join our team at Everyman Cinema. As a key leader, you will be responsible for...
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Customer Experience Director
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Footlocker Full timeJob DescriptionAs a Customer Experience Director at Footlocker, you will play a key role in driving sales and delivering exceptional customer service. You will lead a team of sales associates and ensure that every customer has a positive experience in-store.Key Responsibilities:Coaching and motivating your team to drive sales and deliver exceptional customer...
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Hospitality Services Director
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Slug & Lettuce Full timeAbout the CompanySlug & Lettuce is a leading operator of pubs, bars, and late-night venues across the UK.About the RoleWe are looking for a highly experienced Hospitality Services Director to join our team. As a key member of our management team, you will be responsible for driving sales growth and improving customer satisfaction.Key ResponsibilitiesYour key...
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Food Service Director
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Aramark Full timeAramark UK is looking for a Food Service Director to join our team in Newcastle. This is a permanent opportunity that offers a competitive salary up to £40,000 per annum.About the CompanyWe provide world-class contract catering services to our clients across the UK. We have a strong commitment to creating a diverse and inclusive workplace where everyone is...
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Food Service Operations Director
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Susan Hamilton Group Full timeCatering Services Director Position in NewcastleThis dynamic role requires an experienced catering services director to join our team at the Susan Hamilton Group. The successful candidate will be responsible for the overall management of the catering operation, including leading and managing a team of 4.Job Description:Fully responsible for the running of...
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Customer Service Coordinator
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Carlton Recruitment Solutions Ltd Full timeJob Title: Customer Service CoordinatorAbout the Role:We are seeking an experienced Customer Service Coordinator to join our team in Newcastle. As a key member of our service operations, you will be responsible for providing excellent customer service and administrative support to our clients.Responsibilities:Liaise with the Service Manager to ensure prompt...
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Operations and Customer Service Director
2 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ingenia Resourcing and Recruitment Ltd Full timeJob OverviewAt Ingenia Resourcing and Recruitment Ltd, we are seeking a highly skilled Service & Complaints Manager to lead our service department and drive improvement. The successful candidate will have previous experience in a similar role, excellent customer service skills, and the ability to monitor cost and quality control.About YouWe are looking for...
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Regional Service Director
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Busy Bees Full timeBusy Bees, a leading provider of high-quality childcare services, is seeking an experienced Regional Service Director to lead our Newcastle team.About the Role:This is an exciting opportunity for a motivated and results-driven professional to join our team as a Regional Service Director. Reporting directly to the Operations Director, you will be responsible...
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Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Carlton Recruitment Solutions Ltd Full timeJob Description:We are seeking a Customer Service and Administration Manager to join our team in Newcastle. As a key member of the administration department, you will be responsible for providing exceptional customer service and support to clients.About the Role:This is an exciting opportunity to work with a leading recruitment agency in the UK. The...
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Customer Service Transformation Specialist
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom 2022 - Chief Operating Office Full timeCompany OverviewAt Virgin Money, we're committed to making people happier about money. We believe that our customers deserve the best possible service, and we're looking for a dedicated individual to join our Bereavement Services Team.Job SummaryWe're seeking an experienced Customer Service professional to validate documents, close deceased customers'...
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Director of Service Delivery
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Full timeJob Title: Service DirectorWe are currently recruiting for a skilled Service Director to oversee our Service and Maintenance division in Newcastle. The ideal candidate will have extensive experience in the HVAC sector, with a strong background in leading teams and driving business growth.This role offers an exciting opportunity for a motivated individual to...
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IT Service Delivery Director
3 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Reed Technology Careers Full timeAbout Reed Technology CareersWe are a rapidly growing company that is committed to delivering exceptional results through innovative technology solutions. Our mission is to create a positive impact on people's lives by providing cutting-edge IT services and products.Job Title: IT Service Delivery DirectorWe are seeking an experienced IT Service Delivery...
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Environmental Services Director
1 day ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Accor Hotels Full timeAs an Environmental Services Director at Accor Hotels and Resorts, you will play a key role in ensuring the highest standards of cleanliness and hygiene across our properties. This includes coordinating with internal and external services to maintain a spotless environment for our guests.
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Executive Assistant to Director
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom North East Ambulance Service NHS Foundation Trust Full time**About the Role**The post holder will provide high-level administrative support to the Director(s) of the North East Ambulance Service NHS Foundation Trust. This includes coordinating meetings, events, and presentations.Key Responsibilities:Preparing and coordinating meetings, events, and presentations.Developing and maintaining accurate records and...
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Food Service Director
6 days ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom HC One Full timeAre you a motivated and organized individual looking for a new challenge? Do you have a passion for delivering exceptional customer service and creating memorable dining experiences?We are seeking a highly skilled Food Service Director to join our team at HC One. In this rewarding role, you will oversee kitchen operations, manage supplies, maintain...
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Digital Experience Service Team Director
4 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Clydesdale Bank plc Full timeJob DescriptionWe are seeking an experienced Digital Experience Service Team Director to join our team. This is a challenging and rewarding role that requires strong leadership skills, a passion for customer service, and the ability to motivate and inspire others.About UsClydesdale Bank plc is a full-service digital bank with a heritage stretching back over...
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HVAC Service Director
3 weeks ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Ltd Full timeAbout CBW Staffing Solutions Ltd:We are seeking an experienced Service Director to lead our commercial HVAC services team.The successful candidate will have a strong background in the facilities industry and experience in managing commercial building services.Salary and Benefits:£75,000 per annum + Car AllowanceAs a key member of our team, you will be...
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Director of HVAC Services
1 week ago
Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBW Staffing Solutions Ltd Full timeJob SummaryAn experienced Service Director is required to lead the Service and Maintenance division at a leading facilities company in Newcastle. The successful candidate will be responsible for ensuring clients receive exceptional service, managing teams of engineers, and working closely with the Helpdesk and Business Support teams.Main...