Operations and Customer Service Director

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Ingenia Resourcing and Recruitment Ltd Full time
Job Overview
At Ingenia Resourcing and Recruitment Ltd, we are seeking a highly skilled Service & Complaints Manager to lead our service department and drive improvement. The successful candidate will have previous experience in a similar role, excellent customer service skills, and the ability to monitor cost and quality control.

About You
We are looking for someone who is organized, a team player with good people skills, process-oriented, self-motivated, driven, and understands company objectives. Achieving targets and having a full UK driving license are also essential requirements.

Key Responsibilities
The Service & Complaints Manager will oversee the service department, plan improvements, manage staff, and handle customer complaints effectively. This role requires a strong understanding of cost monitoring and quality control processes. As part of this role, you will be responsible for ensuring excellent customer service, being organized, and working closely with the team to achieve targets.

What We Offer
In return for your hard work and dedication, we offer a competitive salary of £40,000 + dependant on experience, Monday to Friday working hours, and a chance to develop your skills and career within our organization.

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