Service Desk Support Specialist

3 days ago


Croydon, Greater London, United Kingdom Randstad Delivery (GBS) Full time

Service Desk Support Specialist

We are seeking a highly skilled and knowledgeable professional to join our team as a Service Desk Support Specialist.

About the Role:
  • Provide technical support and assistance to customers via phone, email, and other channels.
  • Analyze and resolve complex technical issues and escalate to senior technicians if necessary.
Responsibilities:
  • Document and track customer interactions and resolutions using our CRM system.
  • Collaborate with cross-functional teams to resolve complex technical issues and improve customer satisfaction.
What We Offer:
  • A collaborative and dynamic work environment with opportunities for growth and development.
  • Competitive salary of up to £25,600 per annum, plus extensive benefits and 33 days' holiday leave.
  • Full training and support to help you succeed in your role.


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