IT Support Specialist

2 days ago


Croydon, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

We are seeking a highly motivated and detail-oriented IT Support Specialist to join our team at Vertex IT Solutions Ltd. This is an entry-level position that offers the opportunity to gain valuable experience in delivering high-quality customer support and user satisfaction.

About the Role:

The successful candidate will be responsible for resolving 1st line incidents and requests, taking ownership of end-user faults, and providing regular feedback to clients regarding the status of their tickets. Strong communication skills, creative problem-solving, and basic knowledge of IT systems are essential for this role.

Key Responsibilities:
  1. Resolve 1st line incidents and requests
  2. Take ownership of end-user faults and bring them to a successful resolution
  3. Provide regular feedback to clients regarding the status of their tickets
  4. Ensure exceptional communication between the service desk, end users, and resolver groups
  5. Meet and exceed customer-specific service level agreements (SLAs)
  6. Proactively manage tickets raised with 3rd party resolver groups
  7. Utilize various remote access tools when necessary
  8. Liaise and assist Field Engineers on client sites
Requirements:

To be successful in this role, you will need:

  • Techincal awareness and literacy of Microsoft Office products
  • Demonstrable experience of Windows 7/10 environment
  • Microsoft Exchange / Active Directory administration
  • Microsoft Server Essentials (desirable)
Benefits:

This role offers a competitive salary range of $45,000 - $55,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.



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