Customer Service Associate

5 hours ago


Croydon, Greater London, United Kingdom Vertex IT Solutions Ltd Full time

Vertex IT Solutions Ltd is looking for a talented Customer Service Associate to join our Service Desk team. As an entry-level professional, you will be responsible for delivering high-quality customer support and resolving technical issues.

Job Description:
  • Resolving 1st line incidents and requests
  • Taking ownership of end-user faults and bringing them to a successful resolution
  • Providing regular feedback to clients regarding the status of their tickets

Salary: £28,000 per annum

You will work closely with our Field Engineers on client sites, utilizing various remote access tools when necessary. This role offers excellent opportunities for growth and development in a dynamic and supportive team environment.

Requirements:
  • Strong communication and problem-solving skills
  • Technical awareness of Microsoft Office products
  • Demonstrable experience of Windows 7/10 environment
  • Microsoft Exchange / Active Directory administration
  • Microsoft Server Essentials (desirable)


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