Customer Service Specialist

1 month ago


Croydon, Greater London, United Kingdom Orbit Services 2000 Ltd Full time

About Orbit Services 2000 Ltd

Orbit Services 2000 Ltd is a leading provider of customer service solutions, dedicated to helping individuals achieve financial health. Our team of experts works tirelessly to resolve customer accounts and provide personalized support.

Job Summary:

We are seeking a highly skilled Customer Service Specialist to join our team as a Field Collections Agent. As a Field Collections Agent at Orbit Services 2000 Ltd, you will be responsible for resolving customer accounts on a personal basis, taking payments, and setting up repayment plans to help customers achieve financial wellbeing. You will also educate customers on the potential consequences of non-payment of their account and work closely with our team to ensure seamless customer service.

Key Responsibilities:

  • Resolve customer accounts on a personal basis, taking payments and setting up repayment plans to help customers achieve financial wellbeing.
  • Educate customers on the potential consequences of non-payment of their account.
  • Work closely with our team to ensure seamless customer service.

Requirements:

To be successful in this role, you must have excellent communication skills, be IT literate and comfortable using an iPad. You should also have a clear criminal record and be comfortable working alone. A full driving licence and access to a vehicle for work are essential.

What We Offer:

  • A competitive salary from £28,974 per annum.
  • A monthly bonus of up to £6,000 per annum.
  • A car allowance of £350 per month.
  • 31 days holiday (including bank holidays and annual 2-week December shutdown).
  • Discounts and cashback at hundreds of high-street shops.


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