Car Service Customer Support Specialist

5 days ago


Croydon, Greater London, United Kingdom Octane Recruitment Full time

About the Company: Our client's Lexus Croydon dealership is part of one of the UK's leading automotive brands. They offer a range of new and used vehicles, as well as a comprehensive range of servicing and repair options. Their mission is to provide customers with an exceptional buying and ownership experience.

Role Overview: As a Service Advisor at our client's dealership, you will play a key role in ensuring that customers receive a high level of service and support during their visit. You will be responsible for greeting customers, discussing their vehicle requirements, and explaining the necessary repairs or maintenance work. You will also be required to handle customer complaints and resolve any issues that may arise.

Responsibilities: In addition to your primary responsibilities, you will be expected to contribute to the success of the dealership by:

  • Providing excellent customer service and support
  • Meeting sales and service targets
  • Maintaining accurate records of customer interactions
  • Staying up-to-date with product knowledge and industry developments

Requirements: To be successful in this role, you will need to have excellent communication and interpersonal skills. You should also be knowledgeable about cars and have a strong understanding of customer service principles. A background in the automotive industry would be advantageous, but not essential.



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