Service Advisor

10 hours ago


Croydon, Greater London, United Kingdom Octane Recruitment Full time

Job Description: Our client's Lexus Croydon dealership is seeking a skilled Service Advisor to join their team. As a Service Advisor, you will play a critical role in ensuring that customers receive a high level of service and support during their visit to the dealership.

About the Job: The successful candidate will be responsible for greeting customers, discussing their vehicle requirements, and explaining the necessary repairs or maintenance work. You will also be required to handle customer complaints and resolve any issues that may arise. In addition, you will be expected to maintain accurate records of customer interactions and ensure that all sales and service targets are met.

Key Responsibilities:

  • Greet customers and discuss their vehicle requirements
  • Explain necessary repairs or maintenance work to customers
  • Handle customer complaints and resolve issues
  • Maintain accurate records of customer interactions
  • Meet sales and service targets

Requirements: To be successful in this role, you will need to have excellent communication and interpersonal skills. You should also be knowledgeable about cars and have a strong understanding of customer service principles. A background in the automotive industry would be advantageous, but not essential.



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