Service Department Booking Agent
3 weeks ago
Job Description
We are seeking a highly motivated Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring our customers receive the best possible experience.
Your key responsibilities will include:
- Booking and managing service department appointments
- Meeting and greeting customers, identifying their service needs, and providing clear guidance
- Keeping customers informed about technical issues and updates
- Handling customer complaints in a professional and courteous manner
- Identifying opportunities to upsell products and services
To succeed in this role, you will need:
- Previous experience as a Service Advisor
- Familiarity with Kerridge / 1 link / Pinnacle systems or similar DMS Systems
- A strong motivation to sell and excellent communication skills
- A customer-focused approach, with a keen eye for detail and a commitment to professionalism
- Ability to thrive in a fast-paced service environment
- A full clean UK driving license
Salary Range: £32,400 - £37,200 (OTE)
Location: Croydon
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