Service Department Booking Agent

3 weeks ago


Croydon, Greater London, United Kingdom Auto Skills UK Full time

Job Description

We are seeking a highly motivated Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will be responsible for providing exceptional customer service and ensuring our customers receive the best possible experience.

Your key responsibilities will include:

  • Booking and managing service department appointments
  • Meeting and greeting customers, identifying their service needs, and providing clear guidance
  • Keeping customers informed about technical issues and updates
  • Handling customer complaints in a professional and courteous manner
  • Identifying opportunities to upsell products and services

To succeed in this role, you will need:

  • Previous experience as a Service Advisor
  • Familiarity with Kerridge / 1 link / Pinnacle systems or similar DMS Systems
  • A strong motivation to sell and excellent communication skills
  • A customer-focused approach, with a keen eye for detail and a commitment to professionalism
  • Ability to thrive in a fast-paced service environment
  • A full clean UK driving license

Salary Range: £32,400 - £37,200 (OTE)

Location: Croydon

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