Customer Service Representative

3 weeks ago


Croydon, Greater London, United Kingdom Auto Skills UK Full time

About the Role

We are looking for a skilled Service Advisor to join our team at Auto Skills UK. As a Service Advisor, you will play a vital role in delivering high-quality customer service and ensuring our customers receive the best possible experience.

Your key responsibilities will include:

  • Taking service department bookings and managing customer expectations
  • Meeting and greeting customers, identifying their service needs, and providing clear guidance
  • Keeping customers informed about technical issues and updates
  • Addressing customer complaints in a professional and courteous manner
  • Identifying opportunities to upsell products and services

To excel in this role, you will need:

  • Previous experience as a Service Advisor
  • Familiarity with Kerridge / 1 link / Pinnacle systems or similar DMS Systems
  • A strong ability to sell and communicate effectively with customers
  • A customer-centric approach, with a focus on delivering exceptional service
  • Ability to work in a fast-paced service environment
  • A full clean UK driving license

Estimated Salary: £35,000 per annum

Job Type: Full-time

Location: Croydon



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