Entry-Level Service Desk Technician
1 month ago
We are seeking an Entry-Level Service Desk Technician to join our team at Vertex IT Solutions Ltd. In this role, you will play a key part in delivering high-quality customer support and user satisfaction.
About the Role:You will be responsible for resolving 1st line incidents and requests, taking ownership of end-user faults, and providing regular feedback to clients regarding the status of their tickets. Strong communication skills, creative problem-solving, and basic knowledge of IT systems are essential for this role.
Key Responsibilities:- Resolve 1st line incidents and requests
- Take ownership of end-user faults and bring them to a successful resolution
- Provide regular feedback to clients regarding the status of their tickets
- Ensure exceptional communication between the service desk, end users, and resolver groups
- Meet and exceed customer-specific service level agreements (SLAs)
- Proactively manage tickets raised with 3rd party resolver groups
- Utilize various remote access tools when necessary
- Liaise and assist Field Engineers on client sites
To be successful in this role, you will need:
- Techincal awareness and literacy of Microsoft Office products
- Demonstrable experience of Windows 7/10 environment
- Microsoft Exchange / Active Directory administration
- Microsoft Server Essentials (desirable)
This role offers a competitive salary range of $48,000 - $58,000 per annum, depending on experience. We also offer a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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