Help Desk Team Lead Position

3 weeks ago


Croydon, Greater London, United Kingdom Vertex IT Solutions Ltd Full time
Join us as a Help Desk Team Lead at Vertex IT Solutions Ltd

We are looking for a highly motivated Help Desk Team Lead to lead our IT Service Desk team, guiding them in providing outstanding support to our clients and ensuring seamless IT operations.

In this role, you will develop and implement strategies to improve our service desk efficiency, enhance client satisfaction, and optimize incident resolution rates.

With a strong background in ITIL and experience managing large service desks, you will possess the skills to manage complex technical issues, provide expert guidance, and mentor junior team members.

You will lead the creation of detailed reports and metrics to measure service desk performance and identify areas for improvement, ensuring that we continue to meet and exceed our clients' expectations.



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