Critical Response Advisor

21 hours ago


Belfast, United Kingdom Blue Arrow Full time

Job Description

As an Emergency Support Specialist with Blue Arrow, you will be the first point of contact for individuals calling 999. Your primary responsibility will be to quickly assess the situation and direct callers to the most appropriate emergency services.

This is not an ordinary call handling role; you will be working under pressure to support people in their most critical time of need. You must demonstrate successful communication and active listening skills, critical thinking, and a caring nature.

You will undergo comprehensive training and have access to ongoing support from trainers, team leaders, and colleagues. As part of the BT Voice Services community, you may also have opportunities to develop multi-skilled roles.



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