Telecoms Advisor

6 days ago


Belfast, United Kingdom Blue Arrow Full time

Become a vital part of the BT Voice Services team as a Customer Service Advisor. In this demanding yet rewarding role, you will provide critical support during emergency situations, working as part of a high-performing team to deliver exceptional customer service.

With a strong focus on communication and empathy, you will be required to quickly assess the situation and direct callers to the most appropriate emergency services. This role requires individuals with excellent listening skills, critical thinking, and emotional intelligence.

As a key member of the BT Voice Services community, you will receive comprehensive training and ongoing support from experienced trainers and colleagues. With opportunities for career progression and multi-skilling, this role offers a chance to develop new skills and advance your career.

Key benefits include attractive pay rates, overtime opportunities, and a full paid training program. In addition, you will have access to an auto-enrolment pension scheme, 28 days paid holiday, and instant access to the Blue Arrow training portal.



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