Service Advisor

3 months ago

Belfast, United Kingdom Charles Hurst Full time

OTE: GBP £34,000.00/Yr. Overview:
**Service Advisor**

**Belfast Jaguar**

**Hours: Monday-Thursday 8.00am-5.30pm Friday 8.00am-5.00pm Saturday-9.00am-1.00pm (1in 4 on rota basis)**

**Salary £26,000 - £28,000 basic (OTE up to £34,000)**

We are on the look out for a service advisor to come and join Belfast Jaguar.
Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to Sean our Aftersales Manager at the dealership who will help impact your knowledge and experience along with the team of Service Advisors, allowing you to develop your skills and establish a strong career within the industry.

As a Service Advisor at JLR you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression opportunities within Charles Hurst
- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will
- benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made

As a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Whether you come from the banking or retail sector, we look for the right qualities in someone, someone that cares about people Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars

**About us**

Lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK & Ireland, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland. We recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package. This includes competitive basic salaries plus;
- Competitive salaries with clear pay scales in place as you develop
- Enhanced holidays that increase with service
- Eligibility to join one of our colleague car plans
- Critical illness cover after 2 years and Life Assurance
- Enhanced paid maternity, paternity and adoption leave
- Employee assistance programme and free access to Smart Health giving employees and their immediate families access to services to support well being
- Employee purchase scheme which includes discounted shopping vouchers
- Employer funded Private Medical Insurance
- Employer Pension Scheme

We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We have a great bunch of people and we like to celebrate and encourage success at all levels with our annual Excellence Awards. So? What are you waiting for?

Charles Hurst is an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

  • Customer Service Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Respond to customer inquiries and resolve issues in...

  • Call Centre Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    We are a dynamic and growing company dedicated to providing exceptional customer service. We pride ourselves on creating a positive and collaborative work environment where our employees can thrive. As we expand our team, we are seeking motivated individuals to join us as Call Centre Advisors. **Responsibilities**: - Answer incoming calls and respond to...

  • Call Centre Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Customer Service Assistant

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative! Are you an ambitious, driven, and highly competitive team player with a passion for delivering exceptional customer service? We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence. **About Us**: At Switch Advisor, we are...

  • Call Centre Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Call Centre Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Call Centre Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Barista/customer Service

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Barista/customer Service

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Barista/customer Service

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Barista/customer Service

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are customer-centric, social and creative. Our work environment includes: - Regular social events - Food provided - Casual work attire - On-the-job training **Responsibilities**: - Respond to customer inquiries in a timely and professional manner. - Provide accurate information...

  • Call Centre Customer Sales Advisor

    3 months ago

    Belfast, United Kingdom Switch Advisor Consultants Full time

    **About us** Switch Advisor Consultants is a small business in Belfast. We are professional, customer-centric and bold. Our work environment includes: - Modern office setting - Casual work attire - On-the-job training - Safe work environment - Company perks **Responsibilities**: - Answer customer inquiries in a timely and professional manner. - Resolve...

  • Food and Beverage Assistant

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive. Our work environment includes: - Modern office setting - Food provided **Switch Advisor Ltd is hiring for a Food and Beverage Assistant at our Belfast location.** **Qualifications**: - Must be able to communicate clearly and professionally...

  • Service Advisor

    3 months ago

    Belfast, United Kingdom Axis Recruitment Services Full time

    **AUTOMOTIVE SERVICE ADVISOR** This successful and profitable dealership based in Belfast is seeking a keen and driven Service Advisor with prior experience. **All applicants must have previous experience as a Service Advisor within a franchised main dealer environment.** As a Service Advisor, your Key Objectives will be: - Maximise service profitability...

  • Service Advisor

    2 months ago

    Belfast, United Kingdom Diamond Trucks Full time

    **Service Advisor - Diamond Trucks** **Mallusk, Newtownabbey** **Competitive + Overtime + Excellent benefits** **40 hours Monday to Friday and Saturday (8-12 on a rota basis)** Diamond Trucks is an innovative, and fast paced family-oriented company, where we push boundaries to ensure we remain the best at what we do - selling and repairing Renault Trucks...

  • Customer Service Advisors for Inbound Inquiries

    3 weeks ago

    Belfast, United Kingdom Capita Health Assessment Advisory Service Full time

    Position Overview:Salary: Starting at £22,542Work Environment: Non-sales, focused on handling inbound service inquiries.Location: Remote work with occasional office attendance as per management agreement.Available Work Patterns:Full-time: Monday to Friday, 8:00 am to 8:00 pm, with occasional Saturdays from 9:00 am to 5:00 pm.Part-time: Minimum of 15.5 hours...

  • Service Advisor

    3 months ago

    Belfast, United Kingdom Axis Recruitment Services Full time

    **AUTOMOTIVE SERVICE ADVISOR** An experienced automotive Service Advisor is now required by my client, a quality dealership in Belfast. The successful Service Advisor will possess a number of years experience within a similar dealer environment. The Service Advisor will be able to demonstrate the highest levels of customer service as well as a developed...

  • Bar Staff

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive. Our work environment includes: - Modern office setting - Food provided **Bar Staff** **Switch Advisor Ltd **is looking for a full-time **Bar Staff** to join our team in the **Belfast** area. We are an amazing team of people who strive to...

  • Bar Staff

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive. Our work environment includes: - Modern office setting - Food provided **Bar Staff** **Switch Advisor Ltd **is looking for a full-time **Bar Staff** to join our team in the **Belfast** area. We are an amazing team of people who strive to...

  • Bar Staff

    3 months ago

    Belfast, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Belfast. We are customer-centric, creative and supportive. Our work environment includes: - Modern office setting - Food provided **Bar Staff** **Switch Advisor Ltd **is looking for a full-time **Bar Staff** to join our team in the **Belfast** area. We are an amazing team of people who strive to...