Service Advisor

5 months ago


Belfast, United Kingdom Diamond Trucks Full time

**Service Advisor - Diamond Trucks**

**Mallusk, Newtownabbey**

**Competitive + Overtime + Excellent benefits**

**40 hours Monday to Friday and Saturday (8-12 on a rota basis)**

Diamond Trucks is an innovative, and fast paced family-oriented company, where we push boundaries to ensure we remain the best at what we do - selling and repairing Renault Trucks and Vans. We are leading the revolution to create a future full of ambitious and determined individuals in the automotive industry.

We have an exciting opportunity for a Service Advisor to join our Aftersales Team. We are looking for someone who is outgoing, organised and enjoys meeting people, to be the first point of contact for our Service Department. The primary duty of this role is to book vehicles into the workshop, either by telephone, or face to face. Using our Dealer Management System, create job cards for the workshop team.

Our Service Advisors are an important component that works as a link between our customers and our workshop. You will welcome customers, agree service/repair requirements, create job cards and book vehicles into the workshop.

Day to day duties of a Service Advisor
- Greeting our customers in an enthusiastic and positive manner.
- Handle inbound and outbound bookings for service and vehicle repairs.
- Carry out vehicle walk round checks.
- Use the computer systems to create job cards, load the workshop and provide customer updates.
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer

What we are looking for:

- Ability to work
- Willingness to learn and push yourself
- Friendly
- Self-motivated and passionate
- Excellent communication skills.
- Strong computer skills.

Salary and Benefits
- £26,000 - £30,000k per year
- Overtime
- 30 days holiday plus additional days for long service.
- Private Health Insurance.

Pay: £26,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Private medical insurance

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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