Customer Service Representative
4 weeks ago
We are seeking a talented Aftersales Contact Advisor to join our successful Aftersales Contact team in a dynamic environment. The main objective of the role is to maintain a friendly and efficient customer interface for service work.
Key Objectives:
- Responsibility for inbound service and maintenance booking
- Making outbound calls to existing customers
- Producing service plan quotations
- Increasing customers retention
Essential Skills/Experience:
- Experience of working in a similar role
- Excellent customer service skills
- Excellent customer satisfaction skills
- Confident communication skills
- Compliance (experience of working within a regulatory/process orientated environment)
- Organisation skills and being able to manage multiple customer appointments
- Strong administration skills including: diary management, time management and record keeping
- Ability to show initiative and actively follow up and maximise every sales opportunity
What we can offer:
- Fantastic team environment
- Competitive rates of pay
- Uncapped earning potentials
- Career development and progression opportunities
- A family run business where you will be a valued employee
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