Customer Service Associate for Late Night Retail

2 weeks ago


Hedge End, Hampshire, United Kingdom ENGINEERINGUK Full time

About the Role

We are seeking a skilled Customer Service Associate to join our team in a late night retail environment. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining store standards, and driving sales performance.

Key Responsibilities

  1. Deliver outstanding customer service, meeting the needs of our customers and exceeding their expectations.
  2. Ensure the store is maintained to the highest standards, including cleanliness, stock levels, and visual merchandising.
  3. Monitor and achieve sales targets, priorities, and promotions, identifying opportunities to drive sales growth.
  4. Engage with customers, understanding their needs, making recommendations, and delivering remarkable service throughout their visit.
  5. Utilize digital tools and communication channels to deliver exceptional customer service and support.
  6. Take ownership of workload planning and management, ensuring efficient use of time and resources.
  7. Demonstrate a good level of digital capability, leveraging technology to enhance customer experience and sales performance.

About Us

At ENGINEERINGUK, we are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process. We are happy to discuss flexible working arrangements and offer a supportive environment that values diversity and inclusivity.



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