Aftersales Service Professional
4 weeks ago
Service Advisor Role
We are seeking a talented Service Advisor to join our successful Aftersales team in a dynamic environment. The main objective of the role is to maximise service profitability through the use of professional sales techniques.
Key Objectives:
- Maximise customer awareness of all available retailer services
- Ensure highest level of customer care and satisfaction at all times
- Maintain excellent standards of departmental administration
- Help retailer to achieve industry-leading standards of process efficiency
- Engage fully with the latest digital tools to achieve a fully blended experience
- Ensure you are fully trained and authorised to sell finance and insurance products in line with FCA guidelines, treating the customer fairly
- Follow the brands 'Service core process' at all times
Essential Skills/Experience:
- Experience of working in a similar Aftersales/Service role
- Excellent customer satisfaction skills
- Confident communication skills
- Compliance (experience of working within a regulatory/process orientated environment)
- Organisation skills and being able to manage customer appointments
- Ability to show initiative and actively follow up and prospect customers to maximise every aftersales opportunity
What We Offer:
A successful business which exceeds expectations and builds confidence, loyalty and priority with our customers.
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