Aftersales Service Professional

4 weeks ago


Hedge End, Hampshire, United Kingdom V3 Recruitment Full time

Service Advisor Role

We are seeking a talented Service Advisor to join our successful Aftersales team in a dynamic environment. The main objective of the role is to maximise service profitability through the use of professional sales techniques.

Key Objectives:

  • Maximise customer awareness of all available retailer services
  • Ensure highest level of customer care and satisfaction at all times
  • Maintain excellent standards of departmental administration
  • Help retailer to achieve industry-leading standards of process efficiency
  • Engage fully with the latest digital tools to achieve a fully blended experience
  • Ensure you are fully trained and authorised to sell finance and insurance products in line with FCA guidelines, treating the customer fairly
  • Follow the brands 'Service core process' at all times

Essential Skills/Experience:

  • Experience of working in a similar Aftersales/Service role
  • Excellent customer satisfaction skills
  • Confident communication skills
  • Compliance (experience of working within a regulatory/process orientated environment)
  • Organisation skills and being able to manage customer appointments
  • Ability to show initiative and actively follow up and prospect customers to maximise every aftersales opportunity

What We Offer:

A successful business which exceeds expectations and builds confidence, loyalty and priority with our customers.



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