Service Advisor

4 weeks ago


Hedge End, Hampshire, United Kingdom Pembrook Resourcing Full time

Pembrook Resourcing is seeking a skilled Service Advisor to join their team in the aftersales department at their dealership. The ideal candidate will have previous experience in a service role, a passion for delivering high-standard customer service, and excellent communication skills.

Key Responsibilities:

  • Establish rapport with customers and provide outstanding care.
  • Identify ways to help customers and achieve sales targets by selling technician labour and products.
  • Book in customer vehicles for servicing, maximising labour utilisation and efficiency.
  • Arrange alternative transport for customers and liaise with drivers.
  • Manage and follow up all work in progress on customer vehicles.

Requirements:

  • Previous experience in a service role.
  • Excellent communication and administration skills.
  • Ability to work in a fast-paced environment.


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