Customer Experience Operations Manager

1 month ago


Hedge End, Hampshire, United Kingdom Marks & Spencer Plc Full time

We are seeking an exceptional Hospitality Team Manager to join our team at Marks & Spencer Plc, based in the West Quay, Whiteley Village or Hedge End store. Our successful candidate will be responsible for leading a high-performing team and driving operational excellence across the business.

Key Responsibilities:
  • To manage and develop a team of customer-facing colleagues, ensuring excellent service standards and consistent quality across all areas of the store.
  • To drive sales growth through effective inventory management, visual merchandising, and stock replenishment processes.
  • To maintain a safe and efficient working environment, adhering to company policies and procedures.

About You:

  • You have a proven track record in managing teams, with experience in hospitality or retail environments.
  • You possess excellent communication and interpersonal skills, with the ability to motivate and inspire others.
  • You are a strategic thinker, with a focus on delivering results-driven solutions that meet business objectives.

Benefits:

  • A competitive salary range of £35,000 - £45,000 per annum, depending on experience.
  • A generous benefits package, including 20% colleague discount across all M&S products and many third-party brands, plus additional perks and discounts via our M&S Choices portal.
  • Opportunities for career development and progression within the company.


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