Lead Retail Operations Manager

1 month ago


Hedge End, Hampshire, United Kingdom First Military Recruitment Ltd Full time

Location: Hedge End

Salary: £28,588 Per Annum (Estimated annual salary: £37,223 based on industry standards and location)

Working Hours: 39 hours per week, 5 days out of 7

Job Overview:

First Military Recruitment Ltd is currently seeking an experienced Branch Manager to lead the retail operations at our Hedge End branch. This is an excellent opportunity for a motivated and results-driven individual to join our team and drive business growth.

About the Role:
  1. Customer Relationship Management: Develop strong relationships with customers and suppliers to build profitable business growth.

  2. Team Leadership: Build regular contact with the wider team to drive value add to customers and empower them to deliver great service.

  3. Branch Operations: Manage the full operation of the branch, ensuring compliance with safety standards, efficient storage, and effective housekeeping.

  4. Sales Performance: Be in control of sales, margin, and overheads to exceed targets and deliver best-in-class financial performance.

  5. Culture Champion: Lead by example, championing a Stay Safe culture across the branch, promoting a healthy workplace, and colleague wellbeing.

  6. Team Empowerment: Lead, motivate, engage, delegate, and empower your team to work together and deliver exceptional customer service.

Requirements:
  1. Management Experience: Demonstrate management or supervisory experience in a similar or relevant role.

  2. Team Development: Have experience developing a team and driving business growth.

  3. Sales Achievements: Proven track record of achieving sales targets and generating new business.

  4. Selling Enthusiasm: Be enthusiastic and proactive about selling, inspiring staff to achieve high levels of customer service.

  5. Company Values: Understand our focus on customer service and other company values.

  6. Representation: Ability to positively represent the Company to a wide range of customers.

  7. Initiative: Ability to work on your own initiative, taking ownership of tasks and responsibilities.

  8. Local Knowledge: Knowledge of the local area would be beneficial.



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