Service Operations Specialist

4 days ago


Hedge End, Hampshire, United Kingdom Pembrook Resourcing Full time

We are seeking a highly motivated Service Advisor to join our client's aftersales department in their dealership.

The ideal candidate will have:

  • Previous experience in a service role, with a focus on providing exceptional customer service.
  • Excellent communication and organisational skills, with the ability to manage multiple tasks.
  • A passion for selling technician labour and products to achieve sales targets.

Job Overview:

Salary: £30,000 - £40,000 per annumBenefits:
  • Ongoing training and development opportunities.
  • A supportive and dynamic work environment.
  • A competitive salary and benefits package.

Responsibilities:

  1. Establish a rapport with customers and provide outstanding service.
  2. Sell technician labour and products to achieve sales targets.
  3. Book customer vehicles for servicing, maximising labour utilisation and efficiency.
  4. Arrange alternative transport for customers and liaise with drivers regarding pick-up and delivery.
  5. Manage work in progress on customer vehicles, liaising regularly with customers and the Workshop Controller.


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