Customer Experience Specialist
1 day ago
Olympus Recruitment is looking for a skilled Customer Experience Specialist to join our team in Hedge End, Southampton. This role involves providing exceptional service to customers, ensuring their vehicle maintenance and repair needs are met.
Key Responsibilities:
- Provide detailed explanations of repairs and services to customers, including costs and time estimates
- Maintain and update customer records, including service history and contact information
- Coordinate with the parts department to ensure timely availability of necessary parts
- Keep customers informed of their vehicle's status and any additional recommended services
- Handle customer inquiries and resolve issues promptly and professionally
What We Offer:
A competitive salary of £25,000 - £30,000 per annum, plus a range of benefits and opportunities for professional development.
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