Current jobs related to Customer Service Representative - Hedge End, Hampshire - Workshop Recruitment

  • Customer Service Representative

    1 week ago

    Hedge End, Hampshire, United Kingdom Pembrook Resourcing Full time

    We are looking for a highly motivated Customer Service Representative to join our team at Pembrook Resourcing.The ideal candidate will have previous experience in a customer-facing role and possess excellent communication skills.**Key Responsibilities:**Delivering exceptional customer service.Selling products and services to achieve sales targets.Managing...

  • Customer Service Representative

    2 weeks ago

    Hedge End, Hampshire, United Kingdom Workshop Recruitment Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for all inbound customer support enquiries into our contact centre.Key ResponsibilitiesTriage customer enquiries, creating a ticket or case reference and assigning to the...

  • Customer Service Specialist

    3 weeks ago

    Hedge End, Hampshire, United Kingdom Network Group Holdings Full time

    Role Overview: As an Experienced Optical Assistant at Network Group Holdings, you will play a vital role in delivering exceptional customer experiences and driving business growth. This is an exciting opportunity to join a leading optical services provider and take your career to the next level.About the Role: In this position, you will be responsible for...

  • Customer Experience Specialist

    1 week ago

    Hedge End, Hampshire, United Kingdom Olympus Recruitment Full time

    Customer Experience SpecialistOlympus Recruitment is looking for a skilled Customer Experience Specialist to join our team in Hedge End, Southampton. This role involves providing exceptional service to customers, ensuring their vehicle maintenance and repair needs are met.Key Responsibilities:Provide detailed explanations of repairs and services to...

  • Service Operations Specialist

    3 weeks ago

    Hedge End, Hampshire, United Kingdom Pembrook Resourcing Full time

    We are seeking a highly motivated Service Advisor to join our client's aftersales department in their dealership.The ideal candidate will have:Previous experience in a service role, with a focus on providing exceptional customer service.Excellent communication and organisational skills, with the ability to manage multiple tasks.A passion for selling...

  • Motor Vehicle Service Expert

    3 weeks ago

    Hedge End, Hampshire, United Kingdom Olympus Recruitment Full time

    About the OpportunityWe're excited to announce a fantastic opportunity for a Motor Vehicle Service Expert to join our team at Olympus Recruitment. As a key member of our servicing and repairs team, you'll be responsible for conducting meticulous vehicle inspections, providing superior customer service, and ensuring exceptional repair quality.We're looking...

  • Leadership Opportunity in Retail Management

    5 days ago

    Hedge End, Hampshire, United Kingdom First Military Recruitment Ltd Full time

    Opportunity OverviewThe role of Branch Manager is an exciting chance for experienced retail professionals to take on a leadership position with First Military Recruitment Ltd. Located in Hedge End, this role offers the opportunity to drive business growth and deliver excellent customer service.Key Responsibilities Build strong relationships with customers...

  • Motor Vehicle Service Professional

    3 weeks ago

    Hedge End, Hampshire, United Kingdom KPI People Full time

    Service Advisor & Vehicle Technician Role:We are seeking a highly skilled Automotive Technician to join our KPI People team. As a key member of our service team, you will be responsible for delivering exceptional customer service while maintaining high-quality vehicle repairs and maintenance.Annual Salary: Up to £29,000 depending on your level of experience...

  • Lead Retail Operations Manager

    1 month ago

    Hedge End, Hampshire, United Kingdom First Military Recruitment Ltd Full time

    Location: Hedge EndSalary: £28,588 Per Annum (Estimated annual salary: £37,223 based on industry standards and location)Working Hours: 39 hours per week, 5 days out of 7Job Overview:First Military Recruitment Ltd is currently seeking an experienced Branch Manager to lead the retail operations at our Hedge End branch. This is an excellent opportunity for a...

  • Support Services Associate

    2 weeks ago

    Hedge End, Hampshire, United Kingdom Barchester Healthcare Full time

    About the PositionWe are looking for a highly skilled and motivated Support Services Associate to join our team at Barchester Healthcare. In this role, you will be responsible for providing administrative support to our care home team, including answering phone calls, handling files, and preparing reports. You will also be required to greet visitors, engage...

  • Contact Centre Team Member

    2 weeks ago

    Hedge End, Hampshire, United Kingdom Workshop Recruitment Full time

    About This OpportunityWe are seeking a skilled Contact Centre Team Member to join our team, providing excellent customer service to our clients. As a key member of our team, you will be responsible for handling customer enquiries via phone, email, and chat, ensuring that every interaction is positive and professional.Key ResponsibilitiesTriage customer...

  • Olympus Recruitment Vehicle Service Professional

    5 days ago

    Hedge End, Hampshire, United Kingdom Olympus Recruitment Full time

    Olympus Recruitment is seeking a skilled Automotive Mechanic to join a dynamic UK Car Brand. This exciting opportunity comes with a competitive estimated salary range of £38,000 - £55,000 per annum and a comprehensive benefits package.Job DescriptionIn this role, you will be responsible for delivering exceptional service to workshop customers, conducting...

  • Customer Retention Specialist

    6 days ago

    Hedge End, Hampshire, United Kingdom Pembrook Resourcing Full time

    Pembrook Resourcing seeks an accomplished aftersales expert to spearhead the Service/Aftersales department of its esteemed dealership group in the UK. As a key member of the team, you will be responsible for managing and controlling WIP, warranty, and debtors, as well as overseeing the parts support process and maintaining Aftersales franchise standards and...

  • Late Night Shop Floor Assistant

    3 weeks ago

    Hedge End, Hampshire, United Kingdom Marks and Spencer Full time

    Work with UsWe're Marks and Spencer, a leading UK retailer dedicated to providing exceptional customer experiences. We're seeking a Late Night Shop Floor Assistant to join our team and contribute to our mission of delivering outstanding service and quality products to our customers.This role involves serving customers efficiently on the shop floor and at...

  • Technical Operations Coordinator

    1 week ago

    Hedge End, Hampshire, United Kingdom SDR Full time

    Job OverviewWelcome to SDR, where we strive to deliver exceptional customer service. We are seeking a skilled Technical Administrator to join our team. In this role, you will play a crucial part in the management of our Corporate Account/Call Centre, ensuring seamless operations and high-quality customer experience.Key Responsibilities:To support the...

  • Sales Associate Lead

    1 week ago

    Hedge End, Hampshire, United Kingdom First Military Recruitment Ltd Full time

    We are looking for a highly motivated Sales Associate Lead to join our team at First Military Recruitment Ltd. in Hedge End, Southampton.Your primary responsibility will be to provide exceptional customer service to both trade and retail customers, ensuring that they receive a high level of service and support.Key Responsibilities:Meet and greet both trade...

  • Network Interruption Planner

    2 weeks ago

    Hedge End, Hampshire, United Kingdom Connect IT Utility Services Limited Full time

    Job OverviewConnect IT Utility Services Limited is a leading provider of utility services, committed to delivering exceptional service in the industry. We are expanding our team and seeking a Network Interruption Planner to support planned electricity supply interruptions, ensuring efficient project execution and excellent customer communication.The ideal...

  • Retail Sales Associate

    3 weeks ago

    Hedge End, Hampshire, United Kingdom Marks and Spencer Full time

    Join Our TeamMarks and Spencer is pushing boundaries to lead the retail industry into a greener, speedier, and more inspiring digital era. We're looking for talented individuals who share our values and passion for delivering exceptional customer experiences.We're seeking a Retail Sales Associate to work in our Late Night environment, where you'll play a key...

  • Dispensing Assistant Role

    3 weeks ago

    Hedge End, Hampshire, United Kingdom Network Group Holdings Full time

    Job Summary: We're seeking an experienced and motivated individual to join our team as an Optical Sales Professional. In this role, you will be responsible for delivering exceptional customer service, supporting our dispensing team, and contributing to the overall success of our business.About the Position: As an Optical Sales Professional at Network Group...

  • Vehicle Maintenance Technician

    3 weeks ago

    Hedge End, Hampshire, United Kingdom Olympus Recruitment Full time

    Job SummaryWe're seeking a skilled Vehicle Maintenance Technician to join our team at Olympus Recruitment. As a vital member of our servicing and repairs team, you'll be responsible for conducting detailed vehicle inspections, providing top-notch customer service, and ensuring exceptional repair quality.We're looking for someone with a proven track record in...

Customer Service Representative

1 month ago

Hedge End, Hampshire, United Kingdom Workshop Recruitment Full time
Customer Service Representative Job Description

We are seeking a highly skilled Customer Service Representative to join our team in a hybrid work pattern. As a key member of our customer service team, you will be the first point of contact for all inbound customer support enquiries into our contact centre.

Key Responsibilities:
  • Triage customer enquiries, creating a ticket or case reference and assigning to the appropriate department or colleague via email, telephone or written communication to ensure efficient and low effort customer service
  • Monitor open tickets and cases and bring to full resolution once query owner has provided solution, escalating where necessary to ensure proactive service is always maintained

What You'll Need:

  • Positive can-do attitude and always looking for ways to improve
  • Able to take ownership of tasks
  • Customer focused and driven to exceed excellence
  • Team player who encourages positive communication and respect
  • Experience working in Customer Service within a Contact Centre – Inbound or Outbound would be ideal but not essential
  • Proficient in the use of various software applications
  • Be able to communicate effectively via multiple channels including over the telephone, email, chat or online ticket
  • Be able to triage / troubleshoot enquiries remotely, be it product or situational issue, and provide guidance on what to do next
  • Handling large volumes of queries (up to 100 per day during peak times)
What We Offer:
  • A competitive salary of £28,000 - £32,000 per annum
  • 25 days holiday
  • Pension
  • Early Friday finish in the summer
  • Excellent working environment
  • Hybrid work pattern with set days in the office and flexible home working