Outpatient Administrator
1 day ago
About the Role
We are seeking an experienced and skilled Outpatient Administrator to join our team at Nottingham University Hospitals NHS Trust. As an Outpatient Administrator, you will play a vital role in providing administrative support to our Therapy Services Department.
Key Responsibilities
- Manage outpatient appointments, clinics, and diaries, ensuring accurate and timely scheduling.
- Administer and receive referral letters, email referrals, and electronic referrals, maintaining accurate records and communicating with patients and staff.
- Maintain out-patient appointment waiting lists, using initiative and judgment to schedule appointments in accordance with Trust waiting list targets.
- Provide excellent customer service, responding to patient and staff queries in a professional and polite manner.
- Work closely with Managers, patients, hospital administrative and clinical staff to provide a prompt and quality patient-focused service.
About Us
Nottingham University Hospitals NHS Trust is one of the largest employers in the city, with a central role in supporting the health and wellbeing of our local population. We are committed to delivering world-class healthcare and welcome applications from individuals who share our values and passion for excellence.
Person Specification
- GCSE A-C grades in English and Maths or equivalent experience.
- NVQ Level 2/3 in administration/Customer Service or equivalent experience and willingness to complete if required.
- Previous relevant administration experience, IT literacy, and experience of using IT systems.
- Excellent communication and interpersonal skills, with the ability to work effectively in a team.
- Ability to maintain confidentiality and handle sensitive information with discretion.
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