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Customer Support Specialist
2 months ago
{"h1": "Customer Support Specialist", "p": "At SGS, we are committed to providing exceptional customer service and support. As a Customer Support Specialist, you will play a critical role in ensuring our customers receive the highest level of service and support.
Your key responsibilities will include:
* Providing technical support for customers and internal stakeholders with their registration and reporting systems, results queries, suite creation and amendments, and appropriate limits for testing.
* Reporting subcontract results where required.
* Delivering onsite and online training to customers on data systems and providing ongoing support where problems arise.
* Answering and dealing with telephone queries from customers and other outside agents.
* Assisting the retail team with queries regarding their results/suites.
* Liaising with the commercial team regarding requirements of new and existing customers.
If you have a passion for delivering exceptional customer service and support, and have experience in a laboratory environment, we encourage you to apply for this exciting opportunity.
**Key Qualifications:**
* Laboratory experience with food testing.
* Food testing in a laboratory environment.
* Experience in the food manufacturing industry.
* Experience in dealing with customers.
* Comfortable talking to customers on the telephone/web chats/face to face.
**What We Offer:**
* Generous Annual Leave allowance (increasing with service) plus bank holidays.
* An additional day off for your birthday.
* Discounted Gym Membership.
* Access to electric vehicle leasing scheme (subject to eligibility criteria).
* Enhanced maternity/paternity and adoption pay.
* Length of Service Awards.
We are an equal opportunities employer and welcome applications from all qualified candidates.
Please note that this job description is a summary of the main responsibilities of the job. It is not an exhaustive list of tasks and duties.
If you are interested in this opportunity, please submit your application through our website.
Thank you for considering SGS as your employer.
Best regards,
[Your Name]"}
