Customer Service and Administration Support Specialist

4 weeks ago


Cramlington, Northumberland, United Kingdom Central Employment Agency (North East) Limited Full time
Job Title: Customer Service and Administration Support Specialist

Job Summary: We are seeking a dedicated Customer Service Support professional to enhance our internal sales office. The ideal candidate will be detail-oriented and committed to improving customer satisfaction.

Key Responsibilities:

* Oversee SIM renewal and maintenance contract logs, ensuring timely updates and accurate invoicing.
* Proactively contact customers to secure purchase orders for new periods.
* Efficiently input and process sales orders and invoices in Sage, ensuring smooth order management.
* Maintain accurate records in Salesforce, SAGE, and Pulse Portal, including market and customer information.
* Provide exceptional support to customer inquiries via phone and email while demonstrating a strong customer service ethic.

Requirements:

* Minimum of 2 years in account assistance or purchase ledger required.
* Exceptional verbal and written communication skills, capable of interacting with all organizational levels.
* Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
* Computer literate, proficient in Microsoft Office (especially Excel), and experienced with Sage.

Working Conditions:

* Reporting to: Customer Experience Manager
* Hours: 37.5 hours/week, Monday to Friday, 09:00 - 17:00
* Location: Base in Cramlington, with occasional travel to Birmingham/Stockport as needed
* Type: Permanent, subject to a 6-month probationary period
* Salary: £22,856.48 per annum

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