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Administrative Support Officer

1 month ago

Cramlington, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

Job Summary

We are seeking a skilled and organized individual to provide administrative support to our ward team in Medicine & Emergency Care.

The successful candidate will be based at The Northumbria Emergency Care Hospital and will be responsible for providing day-to-day administrative support to the wards.

Main Duties

The successful candidate will provide administrative support, including maintaining good IT skills and recording patient admissions, transfers, and discharges on PAS & Nervecentre.

To undertake reception duties for multi-disciplinary teams, including answering the telephone and relaying messages to clinical staff.

To undertake general office administration duties, including filing, using Mediviewer to retrieve medical notes and information, scanning, and handling post.

Excellent communication skills and awareness of confidentiality.

Booking patient transport.

About Us

We manage three major locality hospitals at North Tyneside, Wansbeck, and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed.

Leading in innovation and quality, we are committed to providing the best possible care to our patients.

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment that values staff experience as much as patient experience.

Job Description

Job Responsibilities

  • To provide a reception service, acting as the first point of contact on the telephone or face-to-face, for patients, visitors, and other healthcare professionals.
  • To facilitate good communication with other wards and departments involved in patient care or ward/departmental functioning.
  • To input data regarding all admissions, transfers, and discharges onto Patient Administration System.
  • To provide an efficient administration and clerical service to ward staff, visitors, and patients.