Commercial Account Manager

3 days ago

Sheffield, Sheffield, United Kingdom FluidOne Full time
About the Role

We are seeking a highly skilled and experienced Commercial Account Manager to join our Business IT division in Sheffield. As a key member of our team, you will be responsible for providing exceptional customer service, support, and guidance to our clients, acting as a bridge between them and our technical teams.

Your primary focus will be on managing a portfolio of long-standing clients, creating trusted relationships with them, and developing an ongoing strategy to meet their needs. You will be responsible for delivering this strategy through the provision of correct products and services, as well as managing and delivering projects on time and in budget.

Key Responsibilities
  • Manage a portfolio of clients and create trusted relationships with them.
  • Organize and track client review meetings, create and manage client IT roadmaps and risk registers.
  • Update and manage key commercial information within the CRM system to follow, track, and forecast sales.
  • Review client contracts and negotiate renewals and amendments with key stakeholders.
  • Manage the full sales cycle from start to finish, utilizing other technical and operational departments within the business.
  • Attend client review meetings to conduct service reviews and articulate IT strategy into easy-to-understand language.
  • Pull together key stakeholders from within and outside the customer when required for commercial opportunities or service-related meetings.
  • Work with Solution Architects and Technical Account Managers to understand technical and business requirements and turn them into deliverable IT projects.
  • Work with the Technical and Operations teams to spec out and quote project work.
  • Manage client communications during new installations/projects.
  • Track open action lists and ensure actions are completed on time and to a high quality.
  • Prepare and issue proposals, quotes, and invoices; deliver monthly client reports.
  • Work with Project Support to track software and hardware renewals across an assigned portfolio of existing clients.
  • Help clients understand new technology solutions and how to protect them.
  • Prepare for, organize, and undertake Discovery Audits for new/potential clients.
  • Organize and chair New Client On-Boarding Planning and Review meetings.
Requirements
  • Background in the IT/technology sector is useful but not essential.
  • Ability and desire to learn about new technologies and translate them as potential sales opportunities to customers.
  • Able to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunities.
  • Well-presented, with a professional attitude and ability to work across teams and departments.
  • Highly organized with a proactive approach to customers – capable of managing your own workload and priorities.
  • Resolution handling and high level of customer service, customer FIRST approach.
  • Positive, confident, with an outgoing personality and a 'can-do' attitude.
  • The ability to manage internal and external stakeholders and bring them together to present opportunities supporting the cross-sale of products.
  • A proactive attitude, keen listener, and eye for detail to spot cross-sale opportunities and a can-do attitude to solve client queries.
  • Full UK driving license.
Benefits
  • Employee Assistance programme.
  • Life assurance.
  • Sodexo Discount Platform.
  • Pension contribution – 5% company contribution.
  • Generous Holiday Entitlement.
  • One day off for Birthday.
  • Half price internet connectivity.
  • Ride2Work scheme.

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