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Commercial Account Manager

2 months ago

Sheffield, Sheffield, United Kingdom FluidOne Full time
About the Role

We are seeking a highly skilled and experienced Commercial Account Manager to join our Business IT division in Sheffield. As a key member of our team, you will be responsible for providing exceptional customer service, support, and guidance to our clients, acting as a bridge between them and our technical teams.

Key Responsibilities
  • Manage a portfolio of long-standing clients and build trusted relationships with them.
  • Organize and track client review meetings, create and manage client IT roadmaps and risk registers.
  • Update and manage key commercial information within our CRM system to follow, track, and forecast sales.
  • Review client contracts and negotiate renewals, amendments with key stakeholders within the client base.
  • Manage and follow the full sales cycle from start to finish, utilizing other technical and operational departments within the business.
  • Attend client review meetings at customer sites and remotely to conduct service reviews and articulate IT strategy into easy-to-understand language, and carry out presentations to key decision-makers within the client business.
  • Pull together key stakeholders from both within and outside the customer when required for any commercial opportunities or service-related meetings.
  • Work with our in-house Solution Architects and Technical Account Managers to understand technical and business requirements and turn them into deliverable IT projects.
  • Work with the Technical and Operations teams to spec out and quote project work.
  • Manage client communications during new installations/projects.
  • Track open action lists and ensure actions are completed on time and to a high quality, working closely with the Technical Support teams.
  • Prepare and issue proposals, quotes, and invoices; deliver monthly client reports.
  • Work alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients.
  • Help clients understand new technology solutions and how to protect them.
  • Prepare for, organize, and undertake Discovery Audits for new/potential clients.
  • Organize and chair New Client On-Boarding Planning and Review meetings.
Requirements
  • Background in the IT/technology sector would be useful but not essential.
  • Ability and desire to learn about new technologies and translate them as potential sales opportunities to customers.
  • Able to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunities.
  • Well-presented, with a professional attitude and ability to work across teams and departments.
  • Highly organized with a proactive approach to customers – capable of managing your own workload and priorities.
  • Resolution handling and high level of customer service, customer-first approach.
  • Positive, confident, with an outgoing personality and a 'can-do' attitude.
  • The ability to manage internal and external stakeholders and bring them together to present opportunities supporting the cross-sale of products and have experts in those products be introduced by leveraging your client relationships and lead the pitches.
  • A proactive attitude, keen listener, and eye for detail to spot cross-sale opportunities and a can-do attitude to the clients to solve any queries.
  • Full UK driving license.
Benefits
  • Employee Assistance program.
  • Life assurance (3x salary).
  • Sodexo Discount Platform.
  • Pension contribution – 5% company contribution.
  • Generous holiday entitlement.
  • One day off for birthday.
  • Half-price internet connectivity.
  • Ride2Work scheme.