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About FluidOne
FluidOne is a leading provider of Connected Cloud solutions, with a strong company culture and a consistently high Net Promoter Score. We support the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS.
Role Overview
You will provide a consistently high level of customer service, support and guidance to our clients, acting as the bridge between them and our technical teams. Relationship management for a portfolio of clients, understanding their needs and developing an ongoing strategy with them, and delivering that strategy through the provision of correct products and services, alongside the management and delivery of projects on time and in budget.
Key Responsibilities- Organise and track client review meetings, creating and managing client IT roadmaps and risk registers.
- Update and manage key commercial information within the CRM system to follow, track and forecast sales.
- Review client contracts and negotiate renewals, amendments with key stakeholders with the client base.
- Manage and follow the full sales cycle from start to finish, utilising the other technical and operational departments within the business.
- Attend client review meetings both at customer site and remotely to conduct service reviews and articulate IT Strategy into easy-to-understand language and carry out presentations to key decision makers within the Client Business.
- Pull together key stakeholders from both within and the customer when required for any commercial opportunities or service-related meetings.
- Work with our in-house Solution Architects and Technical Account Managers in understanding technical and business requirements and turning them into deliverable IT projects.
- Work with the Technical and Operations teams to spec out and quote project work.
- Work with the technical and operations team to manage client communications during new installations/projects.
- Track open action lists, and ensure actions are completed on time and to a high quality, working closely with the Technical Support teams.
- Work alongside Project Support to track software and hardware renewals across an assigned portfolio of existing clients.
- Help clients understand new technology solutions and how to protect them.
- Organise and chair New Client On-Boarding Planning and Review meetings.
- Able to demonstrate good commercial and financial acumen with an ability to spot commercial and sales opportunities.
- Resolution handling and high level of customer service, customer FIRST approach.
- Positive, confident, with an outgoing personality and a 'can do' attitude.
- The ability to manage internal and external stakeholders and bring them together to present opportunities supporting the cross sale of products and have experts in those products be introduced by leveraging your client relationships and lead the pitches.
- A proactive attitude, a keen listener and eye for detail to spot cross sale opportunities and a can-do attitude to the clients to solve any queries.
- Full UK Driving license.
- Employee Assistance programme.
- Life assurance.
- Sodexo Discount Platform.
- Pension contribution - 5% company contribution.
- Generous Holiday Entitlement.
- One day off for Birthday.
- Half price internet connectivity.
- Ride2Work scheme.
