Regulatory Conduct Compliance Officer

21 hours ago


Leeds, Leeds, United Kingdom Iwoca Full time

We are seeking a highly experienced Regulatory Conduct Compliance Officer to join our team at Iwoca. As a Regulatory Conduct Compliance Officer, you will play a critical role in ensuring that Iwoca understands and adheres to regulatory standards and industry best practices, particularly those set by the Lending Standards Board (LSB). You will work closely with compliance, operations, and funnel teams to identify, assess, and mitigate conduct risks, promoting and supporting Iwoca's objectives of ensuring good customer outcomes in our operations.

Key Responsibilities:

  • Conduct Risk Management:
    • Develop, implement, and maintain a conduct risk framework specifically tailored to unregulated SME lending activities, aligned with LSB standards.
    • Identify, assess, and monitor conduct risks, ensuring effective management within our risk appetite and in accordance with LSB principles.
    • Collaborate with the Head of Regulatory Compliance to establish and communicate clear conduct risk policies and procedures, ensuring they reflect LSB standards.
  • Compliance Monitoring:
    • Conduct regular audits and reviews of lending practices to identify potential conduct risks, with a focus on adherence to LSB guidelines, and recommend corrective actions where necessary.
    • Develop and maintain a comprehensive risk register, ensuring that all identified risks are regularly reviewed and updated, particularly in relation to LSB compliance.
  • Training and Awareness:
    • Provide training and guidance to staff on conduct risk, responsible lending practices, and the importance of treating customers fairly, with a particular emphasis on LSB standards.
    • Promote a strong risk culture across Iwoca, ensuring that all employees understand their role in managing conduct risk and maintaining LSB compliance.
  • Reporting and Analysis:
    • Support the Head of Regulatory Compliance with preparation of regular reports on conduct issues for senior management and the Risk Committee, highlighting key risks, trends, and mitigation actions, with specific reference to LSB compliance.
    • Analyse data and metrics related to conduct risk and customer outcomes, using insights to inform decision-making and continuous improvement, particularly in line with LSB standards.
  • Stakeholder Engagement:
    • Act as the first point of contact for conduct risk matters, working closely with internal stakeholders, including but not limited to the legal and operations teams, and ensuring alignment with LSB standards.
    • Engage with external stakeholders, such as the Lending Standards Board, to stay informed about emerging risks, trends, and regulatory changes.

Salary: £47,000-£52,000 per annum, depending on experience.

Iwoca prioritizes a culture of learning, growth, and support, and invests in the professional development of its team members. Our friendly and inclusive environment, combined with flexible work policies, ensures a perfect balance between work and life, empowering you to thrive both personally and professionally.



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