Resident Service Coordinator

3 weeks ago


Crewe, Cheshire East, United Kingdom Sureserve Group Full time
About the Role
We are seeking an experienced Resident Service Coordinator to join our team at Sure Maintenance. As a key member of our team, you will be responsible for building strong relationships with clients and their residents. If you have excellent communication skills and a passion for customer service, this could be the perfect opportunity for you.
In this role, you will be required to cover a geographical area, working with management, administrators, and the client to ensure 100% compliance for annual gas services. This will include using various methods, such as phone calls and home visits, to contact customers to arrange service appointments for hard-to-access properties.
Responsibilities
  • Coordinate annual services in accordance with the Client's specified procedure.
  • Minimize annual servicing referrals through effective communication, home visits, and customer liaison.
  • Generate reports from the Contract Management software to verify property compliance with the Servicing Procedure.
  • Handle tenant complaints in accordance with the Company's complaints procedure.
  • Communicate with customers regarding outstanding work or repair issues.
  • Participate in client meetings, including Residents Meetings, Roadshows, and Contract Review meetings.


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