Customer Service Coordinator
1 day ago
Baywater Healthcare is seeking a highly motivated and empathetic Customer Service Coordinator to join our team in Crewe, Cheshire.
About the Role:This exciting opportunity involves providing exceptional customer service to patients and their families, ensuring they receive timely and effective support for their oxygen therapy needs. As a Customer Service Coordinator, you will be responsible for managing workload, including additional tasks and project work, ensuring both internal and contractual KPIs are met.
Key responsibilities include:
- Managing workload, including additional tasks and project work ensuring both internal and contractual KPIs and company and personal objectives are achieved.
- Completing training, identifying and addressing training needs.
- Previous customer service experience – this doesn't need to be within a call or contact centre but anywhere where you have managed customers and delivered a great service.
- Active listening skills.
- Excellent communication skills both written and verbal.
- To be empathetic and understanding.
- Able to use IT systems including Microsoft Office software.
- The ability to think quickly and problem solve.
We offer a competitive starting salary of £22,000 per annum, plus a range of benefits including:
- Great annual leave package with contractual increases.
- Finance and Protection.
- Deals and Discounts – these can include family savings and shopping discounts.
- Health and Wellbeing – this includes our Employee Assistance Programme which can support you and your family with individual specialist advice.
- Cycle to work scheme.
- Car leasing scheme.
- Holiday discounts.
- Travel and Holiday money.
At Baywater Healthcare, we believe that our diversity is our strength, and inclusion is our commitment. We are committed to fostering a culture that respects and values the unique perspectives, backgrounds, and talents of every individual. Our goal is not just to develop better products and services though – it's about improving the quality of people's lives.
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