Resident Service Coordinator

3 weeks ago


Crewe, Cheshire East, United Kingdom Sureserve Group Full time
Job Description

We are looking for an experienced Resident Liaison Officer to join our team at Sure Maintenance, part of The Sureserve Group. As a key member of our team, you will play a vital role in maintaining strong relationships with our clients and their residents.

As a Resident Liaison Officer, you will be responsible for scheduling annual services in conjunction with the Client specific procedure. You will also ensure that annual servicing referrals are kept to a minimum by means of telephone communications, home visits, and customer liaison.

You will produce reports from the Contract Management software to ensure that properties meet the Servicing Procedure requirements. Additionally, you will liaise with customers for the rectification of any outstanding work or repair work, ensuring prompt rectification.

We offer a competitive salary of £25,000 - £30,000 per annum, depending on experience, as well as a range of benefits including employee wellbeing programme, occupational health support, and enhanced maternity & paternity packages.

Requirements
  • Exceptional attention to detail and administrative skills.
  • Strong multitasking abilities to handle tasks concurrently.
  • Resilient and capable of working under pressure with a solution-oriented mindset.
  • Excellent organizational abilities to prioritize and manage workload efficiently.


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